Information We Collect
When you place an order, create an account, or contact us through our contact form or email, we collect information such as your name, email address, phone number and shipping address. This information is necessary to process your order, deliver your purchase, and respond to your enquiries.
We do not allow public comments on our site, so we do not collect data from comments. We do not knowingly collect personal information from children.
How We Use Your Information
We use the information we collect to process and fulfil your orders, communicate with you about your purchase, provide customer support, and keep records for accounting and legal purposes. We may send you promotional emails only with your explicit consent, and you can opt out at any time.
Payment Processing
Payments on our site are processed by Stripe. We do not store or have access to your full credit card details. Your payment information is handled securely by Stripe in accordance with their own privacy policies.
Cookies and Tracking
Our website uses essential cookies to operate the shopping cart and checkout process. These cookies do not contain personal data and are removed when you close your browser. We do not use third-party advertising or analytics cookies to track your activity across the web.
Data Retention
We keep records of your orders and contact information for as long as necessary to fulfil the purposes described above and to comply with legal obligations. You may contact us at any time to request that we delete or correct your personal information.
Your Rights and Contact Information
If you have any questions or requests regarding your personal data, please contact us at the address below. We will respond promptly to requests to access, modify or delete your data, subject to any legal obligations to retain certain information.
Melon Groove
北海道檜戸郡段川町キウラウシナイ183-325, Japan
Phone: +81 125 74 6901
Email: support@melongroove.store