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Legal Notice (Specified Commercial Transactions Act)
Seller (Legal Entity): MelonGroove
Responsible Person: Keiichi Ishizuka
Address: 183-325 Kuroushinai, Urahoro-cho, Hiroo-gun, Hokkaido, Japan
Phone: +81 125-74-6901
Email: support@melongroove.store
Website: https://melongroove.store
Selling Price: Shown on each product page (currency: USD).
Fees Other Than Price: Shipping charges displayed at checkout. Import duties/taxes, if any, are paid by the recipient.
Payment Methods: Credit/Debit cards (via Stripe), PayPal, Apple Pay, Google Pay.
Payment Timing: Charged at the time of order.
Delivery Time: Ships within 3–10 business days after payment confirmation. Transit 3–10 business days depending on destination/customs.
Shipping Method: Japan Post, USPS or UPS with tracking. Tracking number will be emailed.
Returns/Exchanges/Cancellations:
- Items damaged/defective or incorrect: contact us within 7 days of delivery with photos; we will replace or refund.
- Customer’s convenience (e.g., preference): not accepted for opened/used items and secondhand records graded as described.
- Damage in transit: contact within 48 hours of delivery with photos of packaging and item.
Return Shipping Cost: Ours if caused by us; otherwise the customer bears the cost.
Handling of Defects: Replacement with a good item or refund.
Order Validity: Orders not paid within 3 days may be cancelled automatically.
Sales Limitations: One-of-a-kind/limited-stock items are noted on product pages.
Notes: Images may look different from the actual color; secondhand items follow our grading notation.